The Manager, Training Enablement, is responsible for the strategy, development, and deployment of ICR-owned training and enablement solutions that ensure company-owned restaurants are fully prepared to execute new initiatives with confidence and consistency.

 

This role owns training enablement for cross-brand, ICR-specific systems, processes, and operational programs, while partnering closely with Brand Training/L&D teams to align standards, timing, and deployment for shared initiatives. As a core member of the Strategic Activation & Enablement (SA&E) team, this role ensures training is fully integrated into Project Excellence readiness gates and activation timelines.

RESPONSIBILITIES

ICR Training Strategy & Enablement

• Own training enablement for ICR-specific initiatives, ensuring content is clear, practical, and operationally relevant.
• Define and apply training standards that support readiness, adoption, and sustained execution.
• Partner with Activation Governance to ensure training requirements are met prior to initiative launch.

Training Content Development (ICR-Owned)

• Design and develop ICR training materials, including:
  • Modular learning content and microlearning
  • Short-form training videos
  • Playbooks, job aids, and operational checklists
  • Activation toolkits and 30-60-90 rollout guides
• Apply instructional design and adult learning principles to simplify complex operational changes into field-ready content.

Training Deployment & Adoption

• Manage deployment of ICR training through brand LMS platforms or ICR-specific channels.
• Track training completion, engagement, and early adoption signals.
• Collect and synthesize field feedback to continuously improve training content, delivery, and support.

Cross-Functional & Brand Partnership

• Partner with Brand Training/L&D teams to align content standards, structure, and rollout timing for shared initiatives.
• Collaborate with Technology, Ops Excellence, and REO to embed training into system upgrades, process changes, and operational improvements.
• Support leadership training sessions, pilots, and operational rollouts as needed.

Miscellaneous

• Support testing and pilots by developing targeted enablement materials.
• Manage relationships with external vendors supporting content development or production.
• Participate in field visits to assess training effectiveness and execution readiness.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Bachelor’s degree in Training & Development, Communications, Business, or a related field preferred.
• 5–8 years of experience in training enablement, instructional design, operations training, or learning roles.
• Experience developing and deploying training in restaurant, retail, or field-based environments preferred.
• Experience supporting enterprise or cross-functional initiative rollouts strongly preferred.

KNOWLEDGE, SKILLS, and ABILITIES

• Strong understanding of instructional design and adult learning principles.
• Ability to translate operational changes into simple, practical, field-ready training.
• Experience with learning platforms (LMS, microlearning, video-based training).
• Strong collaboration and project management skills.
• Comfortable working in a fast-paced, matrixed organization.
• Field-first mindset with a bias toward clarity, usability, and execution

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.