The Technology Operations Senior Analyst works closely with cross-functional teams to understand complex solutions, and integrations, and drive releases to improve solutions.  This role is critical in supporting the restaurant technology in multiple Inspire Brands stores.  This individual ensures that solutions are aligned with business strategies and comply with the organization’s application and development standards. They will also be responsible for deployment, solution planning, delivery, and auditing.

RESPONSIBILITIES

• Tracking all JIRAs, backlog, and sprint boards for Sonic and Arby’s
• Communicates point of sale functionality to educate cross-functional partners and align on operational in-store execution
• Ensures POS implications are clearly understood and communicated to all impacted parties
• Meeting with Solutions engineers to have a TechOps roadmap of what is in the pipeline
• Managing all the software and integration turned over to QA for sign-off
• Reviewing reported defects to determine if they are valid or configuration issue
• Provides input on process improvements and maintains documentation of processes
• Demonstrates operational understanding of POS hardware (printers, pin pads, scanners, coin changers, etc.)

EDUCATION AND EXPERIENCE QUALIFICATIONS

Minimum: 4 Year Degree

Preferred: Bachelor's Degree

• 4-7 years of progressive, relevant IT experience such as POS system configuration and implementation experience
• Detailed knowledge of relevant applications and technical platforms.
• Experience with Microsoft Operating Systems
• Practical experience in building business and technical requirements

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

• Excellent customer service skills. Must be empathetic and continually solving problems through the eyes of the user
• Proven track record of providing effective team leadership
• Excellent verbal, and written communications and presentation skills with an emphasis on being able to present technical topics in an easy-to-understand way for non-technical customers
• Extremely well organized (including good project and time management skills) and high attention to detail
• Strong partnering skills and a service leadership mindset are required

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.