Lead Meeting Planning Activities for Dunkin’ Operations Team(70%) 

Plan franchisee leadership meetings and subcommittee meetings, regional all-team meetings, team meetings/dinners and more. Additionally, plan high profile leadership meetings including Brand Advisory Council meetings, Operations leadership meetings and the Annual Franchisee Awards Dinner for Dunkin’ and Baskin-Robbins. 

• Act as SME for all aspects of meeting planning including contract negotiation, logistics, room sets, audio visual, and budgeting 

• Proactively discuss meeting logistics with meeting hosts, providing consultative advice, offering cost saving recommendations and sharing best practices 

• Source potential meeting venues focusing on location, size requirements and meeting the goals and objectives of the meeting host within budget 

• Review options with the meeting host; prepare venue comparison and cost projections as needed 

• Skillfully negotiate hotel, audio visual, offsite event venue and restaurant contracts with special attention to legal and cost saving implications for Dunkin’ 

• Prepare clear, concise meeting announcements highlighting important logistics for Inspire travel agency, internal team members and franchisee attendees 

• Act as liaison between meeting host and venue to expertly detail audio visual requirements, room set up and food and beverage needs, paying strict attention to attendee audience and dietary restrictions and preferences 

• Maintain meticulous reservation links, room blocks, and attendee rooming lists 

Provide Impactful Organizational Support Across Operations Team(15% )

• Create/update/maintain internal and external (franchisee) distribution lists for Dunkin’ Operations team organized regionally by Business Consultants and Directors 

• Maintain accurate subcommittee information sheets to be shared internally with cross-functional partners 

• Lead new hire onboarding process for business consultants and directors on the Operations team by completing a list of 20 onboarding tasks using multiple systems and channels  

• Reconcile monthly Operations meeting expenses by tracking, organizing and filing meeting related expense receipts, completing monthly expense reports on a timely basis and carefully allocating expenses to appropriate cost center 

• Act as first point of contact for general questions and support (travel and expense issues, shipping, company policies and procedures, hotel/venue recommendations)  

• Assist Learning Department with Manager Elite Council meetings, ad hoc offsite dinners and events and other brand initiatives  

• Process franchisee reimbursements 

• Assist with regional communication requests by setting up zoom calls/webinars, building and reporting on custom surveys and sending out targeted email communications and calendar invites 

Provide Executive Support to Dunkin’ COO(10% )

• Support COO travel by researching comprehensive flight/hotel options and providing to COO in a consolidated, efficient format 

• Liaise with Inspire’s travel agency to secure arrangements and effectively navigate time-sensitive travel changes, disruptions or issues 

• Accurately reconcile monthly expense report on a timely basis 

• Manage calendar/call requests from internal and external parties 

• Support ad hoc COO engagements 

• Self-starter with strong communication skills, an ability to drive accurate results in a fast-paced environment, to think and act strategically, and to lead with confidence and tempo 

• Exceptional attention to detail, organization, project management and customer service skills 

• Proactive and innovative thinker and communicator with strong collaboration skills 

• Positive attitude and willingness to jump in as a team player and get the job done, even for special ad hoc requests that are outside of the scope of the position 

• Ability to “manage up” – consult, influence and coach franchisees and cross-functional partners 

• Ability to multi-task while managing against established timelines and budgets 

• Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent 

• Ability to embrace change, adjust priorities often, and deliver time-sensitive results  

• Ability to skillfully negotiate contracts to achieve win-win solutions and build long-lasting relationships with external partners 

• Ability to build rapport quickly and develop collaborative relationships with all levels of management including senior leadership as well as franchisees and external partners 

• Ability to work in home office, third party locations, and Support Center utilizing disciplined time management