As a Senior Manager of Product Management, you will lead a team of product managers focused on improving the back-of-house technology solutions across Inspire Brands. This role is responsible for building tools that drives operational efficiency and empowers our restaurant team members to better manage the business. This position will play a critical role in defining the product vision and aligning development efforts with value creation and business objectives.

 

The Sr. Manager will be responsible for defining and executing outcome-based roadmaps, leveraging data to drive decision-making, and fostering strong cross-functional partnerships. Success in this role requires a balance of strategic thinking, hands-on leadership, and operational excellence to build scalable and customer-centric solutions.

RESPONSIBILTIES

• Leadership & development for a team of ~2 product managers working across multiple product areas in the Back-of-House Team Member Experience, fostering a culture of innovation, accountability, and continuous improvement

• Product strategy and execution: create and drive product roadmaps for back-of-house technology, ensuring alignment with business objectives, customer needs, and technical capabilities.

• Collaborate closely with the Product leadership team, Engineering, UX, PMO, and other key stakeholders to drive seamless product development and execution.

• Data-driven decision-making utilizing customer insights, analytics, and experimentation to inform product decisions and validate business impact.

• Communicate effectively as the Product Leader for the Back-of-house Value Stream, ensuring transparency, alignment, and operational efficiency.

EDUCATION AND EXPERIENCE QUALIFICATIONS

Minimum: 4-Year Degree

Preferred: 4-Year Degree or Graduate Degree in business, computer science or a related field

• 6 plus years' experience in product management, or a related field

• 2+ years of experience leading a team of product managers

• Strong technical background with experience in software development, cloud technologies, APIs, or enterprise solutions.

• Proven ability to lead cross-functional teams and drive product initiatives from concept to launch.

• Proven success delivering enterprise-grade products at scale, ideally in a franchised or multi-unit environment.

• Strong understanding of Agile and Scrum methodologies.

• Excellent analytical, problem-solving, and decision-making skills.

• Exceptional communication and stakeholder management abilities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Deep understanding of restaurant operations, back-of-house workflows, restaurant technology, QSR or adjacent industries.

• Experience with time and labor management, kitchen display systems (KDS), inventory tools, or IoT.

• Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact.

• Equipped with the fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams.

• Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management).

• Deep knowledge of agile & lean methodologies.

• Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements.

• Exceptional verbal and written communication skills, with the ability to articulate complex concepts, influence stakeholders, and drive decision-making across teams and time zones.

• Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges.

• Strong project/workflow management, prioritization, and negotiating skills.

• Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines.

• Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with entrepreneurial spirit.

• Self-starter personality who can operate with minimal supervision.

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.