The product organization at Inspire Brands is composed of four key groups: Product Strategy, Product Research, Product Design and Product Management. As a Service Designer on the team, you will work closely with all four of these groups to define problems, identify opportunities to address those problems, model and test the effectiveness of those opportunities in terms of crew member effectiveness and improvements to the ordering and dining experiences of our guests.

Throughout the summer, you’ll work alongside stakeholders that represent various functions and operational areas across the company. You’ll take part in co-creation activities that build user empathy, understand technical capabilities, identify operational efficiencies, drive product innovation, deliver business value and create customer delight.

RESPONSIBILITIES:

• Map out the guest experience for our brands, focusing on how customers interact with various online and offline touchpoints end-to-end, throughout their customer journey.

• Focus holistically on the customer experience, identify and prioritize opportunities to address customer pain points, generate insights to influence process improvement and product innovation.

• Identify the people, process, and technology investments required to deliver a delightful customer experience across digital and physical channels.

QUALIFICATIONS:

• Pursuing a 4-year undergraduate or a 2-year graduate degree in Service Design, User Experience, Human Computer Interaction, Human Factors, or related program of study

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES: 

• Strategically minded creative thinker with high attention to detail

• Passionate about real-world problem solving and product innovation  

• Excellent information organization and visual communication skills 

• Self-starter that can effectively balance independent and collaborative efforts

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.