PURPOSE

The Senior Director of Product Management for Team-Member Products will have responsibility to deliver a portfolio of technologies products that power 650,000+ team members servicing our guests across 30,000+ Arby’s, Baskin Robbins, Buffalo Wild Wings, Dunkin’, Jimmy Johns, and Sonic Drive-In restaurants.

 

This position will play a critical role in leading the team of product managers that own the short-and-long term roadmap for core store systems (e.g. point-of-sale, back-of-house systems); portals and applications (e.g. homegrown restaurant administrative portals, team member applications); hardware and peripherals (e.g. loss & prevention technologies, drive-thru technologies); and connected spaces (e.g. smart kitchen equipment).

RESPONSIBILITIES

• Lead defining future state Team Member experience; Identify breakthrough technologies to support the vision

• Oversee roadmap creation and execution by driving x-functional process

• Balancing stakeholders at all levels of the organization through transparent communication, ensuring accountability from internal partners

• Build and manage critical 3rd party partnerships, and enable operationalization of technologies in collaboration with Inspire Tech Ops organization and restaurant operators

• Establish and reiterate internal processes and documentation to enable team operations and increase team effectiveness

• Build partnerships with IT counterparts to ensure coverage of forward-looking development, support of day-to-day operations, and support of critical issues

• Provide necessary product management support when addressing urgent situations that require a quick turnaround to ensure seamless business operations

• Work with finance partners to set and manage towards the capital and G&A budget

• Build effective teams by attracting talent, training employees, and developing high performers

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Bachelor’s degree in business administration, marketing, economics, or a related field

• MBA or similar graduate degree preferred

• 15+ years of modern product management practices, agile methodologies, and test-driven development experience

• Understanding of B2C business; restaurant, hospitality, travel, and retail industry experience is a plus

• Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spirit

• Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management)

• Equipped with the fluency to be capable of understanding technical constraints and discussing tradeoffs between development and business teams, following the agile delivery principle

• Have a strategic mindset, a strong decision quality, and an ability to lead data-driven discussions to drive alignment around prioritization and impact across a matrixed organization

• Possesses abilities to plan and align across a complex matrix organization, a drive towards results by ensuring accountability, and a keen eye for process optimization

• Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences

• Ability to select vendors for RFP, manage vendor relationships, and contractual terms

• Self-starter personality who can operate with minimal supervision while navigating ambiguities and complexities

• Experienced people manager witha proven record of building a high-performing team

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.