RESPONSIBILITIES 

• Audit, review, and reconcile Restaurant, International and Support Center payrolls on a weekly basis 

• Distribute weekly audit reports to Payroll Specialists 

• Support Payroll Supervisors by handling escalations 

• Assists in the Training and Development of Payroll Specialists and New Hires 

• Maintain a high level of customer service through timely response to emails and tickets 

• Process complex off-cycle payments (Reversals, Overpayments, Duplicate Employee Merges) 

• Assist with research and resolution of complex payroll related matters 

• Document and maintain best practices for payroll processing and implement new procedures as needed 

• Maintain a high level of confidentiality for all payroll-related items 

EDUCATION & EXPERIENCE QUALIFICATIONS 

• High school diploma or GED required 

• Undergraduate degree in business, accounting, or related field preferred 

• Payroll processing experience required 

• Experience with Workday preferred 

KNOWLEDGE, SKILLS, and ABILITIES

• Strong computer skills 

• Intermediate Microsoft Excel skills: VLOOKUP, Pivot Tables 

• Strong analytical and problem-solving skills 

• Excellent interpersonal, oral, and written communication skills 

• Strong organizational skills with great attention to detail 

• Must have the ability to work in a fast-paced environment with tight deadlines 

• Ability to work in a highly structured team environment 

• Ability to maintain strict adherence to outlined procedures 

• Ability to have a flexible work schedule due to work volume fluctuations