Payments Analyst

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Atlanta Georgia

This position will support the payment acceptance programs, all gift card programs, digital payments, fraud mitigation, and special projects as directed by management. 

 

In addition, this position will collaborate with other Inspire Brands departments, including Accounting, IT, Commercial Services, and the Brand level teams. 

 

This position will prepare various dashboards and ad hoc analyses for Inspire Brands and support all payment activities to meet company objectives. 

This role sits onsite at our Atlanta Support Center 80% of the time.

RESPONSIBILITIES

  • Prepare detailed payments operational reporting including dashboards, end of period reporting, quarterly presentations for leadership, and annual forecasts accurately and timely 
  • Analyzes payments P&L performance assessing interchange, chargebacks, transaction and network fees, and vendor costs – summarizing financial performance to budget, areas of opportunity, action plans for remediation of errors, and sharing executive summaries with management 
  • Prepare management reporting and executive summaries of payment authorization approval rates, chargebacks, cost of acceptance, tender share, gift card program performance and other payment key performance indicators 
  • Create visualizations and dashboards to trend/track metrics 
  • Provide detailed financial analysis of cost of payments acceptance across company restaurants and digital channels 
  • Develop a deep understanding of all Inspire Brands payments platforms and processes to deliver deep insights 
  • Continually evaluate the effectiveness of reporting, operational procedures and controls to maximize department productivity and minimize errors 
  • Ensures timely payment of payment vendor invoices and proper allocation to business units 
  • Collaborate with other functional teams in order to prepare and monitor reporting 
  • Summarizes financial impacts of new interchange and fees, working with internal and external partners to fully understand facts on when, how and if company would be impacted 
  • Provide best in class support for operators of both company owned and franchised restaurants  
  • Conduct day to day responsibilities for Inspire Brands Payment Programs including payment operations, company and franchisee restaurant support, and gift card program management  
  • Analyze fraudulent activity and identify ways to mitigate payments fraud, including supporting fraud scoring programs, and identifying opportunities to provide a more secure experience for guests 
  • Provide support on enterprise initiatives which affect card acceptance, gift card programs, and digital payments 
  • Support Inspire Brands’ payments roadmap by creating training and documentation for restaurants to utilize to provide the best experience for guests 

EDUCATION QUALIFICATIONS

  • 4-Year Degree in Finance, Accounting or Economics or related field 

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

  • Intermediate to advanced knowledge of Microsoft Excel, PowerPoint and Word 
  • Understanding and working knowledge of finance and budget management 
  • Strong understanding of financial statements and foundational accounting principles 
  • Excellent analytical acumen including financial modeling and variance analysis 
  • Familiarity of consumer payment methods such as ACH, credit/debit cards, digital wallets and payment industry terminology such as chargebacks, interchange and breakage  
  • Outstanding written and verbal communication skills 
  • Demonstrated learning agility, critical-thinking, troubleshooting and analytical skills 
  • Demonstrated ability to automate, re-engineer processes, and challenge the status quo 
  • Exceptional organizational and collaboration skills with ability to prioritize and pivot quickly 
  • Demonstrated ability to work in teams and collaborate across departments 
  • Responsive, action-oriented, deadline-driven and heightened sense of urgency 
  • Preferred: Experience with Business Intelligence analysis and presentation tools, including Tableau and Microsoft Power Business Intelligence 
  • Preferred: Knowledge of database tools including SQL and Snowflake 

DIRECT REPORTS

  • This position has no direct reports


 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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Job Details

Job Category

Accounting & Finance

Date Posted

2025-05-30

Job ID

JR35749-Atlanta_Support

Apply now
3 Inspire Brands employee discussing at a table

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