The Manufacturing Strategy and Systems Manager is a key role within the Dunkin’ Manufacturing Team. This position reports to the Senior Manager, Manufacturing Operations. They will work to develop and maintain the business systems, analytics, and tools needed to provide actionable data we utilize to improve the Central Donut Manufacturing Location (CML) system by containing costs, maximizing productivity, and promoting smart development planning. This will entail managing several CML Business Management Systems to optimize all parts of the CML production lifecycle, ensuring systems provide the data necessary to analyze performance, ensuring company data tools interface with the CML systems, and ultimately extracting and utilizing the information provided to improve and optimize the overall CML system. The role is based in analysis but is empowered to develop the real world actions, changes, and plans necessary to achieve the goals of improving the entire production system. 

Day to Day Accountabilities: 

• Develop and manage CML Key Performance Indicators as related to restaurant donut and bakery sales through utilization of our Business Management System (BMS) data and retail POS. 

• Use analytics for benchmarking initial CML results to then measure both short and long-term CML trends. 

• Drive CML business growth by identifying gaps in the CML business related to COGS and presenting solutions to reduce identified gaps. 

• Accountable for strategically managing and developing the manufacturing of donuts and bakery products across the Dunkin’ system, assessing current business needs and future planning for strategic growth.  The strategic planning focuses on creative ways to source, manage, operate and secure facilities for the future with back casting into the current environment. 

• Leads all contractual elements of the business pertaining to manufacturing, including but not limited to approved bakery agreements, third party services and contractor support. 

• Driven passion for safety and quality of donuts and bakery products including process, assessment, and processes for continuous improvement. 

• Brand liaison for all Business Management System (BMS) vendors. 

• Lead and manage efficient and timely collaboration with cross-functional and field team members creating a positive environment regarding safety, quality, availability, creativity, process, and franchisee relationships as needed to support the business. 

• Develop and support tools and systems to manage and communicate all financial data pertaining to donut production, including Standard Cost Data, Point of Production data, accuracy, and comparable sales data. 

• Leads all reporting and analysis of manufacturing financial data and makes recommendations to Ops Systems Leadership Team based on the findings. 

• Uses experience, analysis tools, and market-based data to develop and modify product supply plans for all restaurants. Supports system growth plans by providing information and recommendations on available production platforms. 

• Works with internal and external partners to identify potential business opportunities for Dunkin’ Donuts’ donut manufacturing vendors and franchisees. Assist in quantifying the possible opportunities and provide guidance for establishing partnerships and additional business and revenue. 

• Provides direction and guidance in support of development, strategy and financial analysis.  Manages Finance and Manufacturing data to provide detailed financial reporting and analysis. 

• Collaborates with cross-functional employees to ensure safety, CML strategy, tactics, and execution is aligned with Brand objectives. 

• Identifies and researches the needs of the organization with the use of third-party partners to support the business from a food safety and manufacturing environment.  Leads and manages the business relationship and expectations with said vendors throughout their life cycle.   

Education/Experience:  

• Bachelor’s Degree with concentration in Finance, Business, Economics, or Accounting ideal. 

• 5 + years progressive management experience in manufacturing finance, financial analysis, business development and related food safety expertise. 

• Retail Foodservice within a franchisee environment, i.e., QSR franchised a plus. 

• Very strong computer skills, comfortable with data visualization and analysis tools such as Excel, Power Bi, and others. 

• Knowledge of database software; examples include Oracle Business Intelligence and Hyperion database. 

Key Competencies: 

• Strategic thinker with abilities to lead vision and purpose while making decisions and solving problems. 

• Strong analytical skills with the ability to drive action from the findings. 

• Strong communication and interpersonal skills, with experience presenting to business partners and cross functional teams. 

• Ability to influence without authority. 

• Problem solving and ability to work through conflict management and influence stakeholders. 

• Ability to work in a fast-paced, team setting and meet deadlines. 

• Ability to build strong peer/customer relationships and motivate others. 

• Must be able to set, prioritize and achieve goals.