Day to Day Accountabilities: 

• Driven passion for quality donuts and bakery products  

• Key liaison with field team members creating a positive environment for all feedback regarding quality, availability, creativity, process and franchisee relationships through active connections with the local field operations team 

• Advises CML owners in the implementation and execution of Dunkin' tools, processes, and systems 

• Ensures operating systems and training discipline are in place within each facility 

• Conducts operational and food safety audits while coaching towards improvement 

• Evaluates business economics such as the cost per dozen through use of the Standard Cost Model, identifies roadblocks to controlling production costs, and takes appropriate action for solving issues 

• Works with CML owners on new product introductions and new CML openings 

• Collaborates with cross-functional field employees to ensure CML strategy, tactics, and execution is aligned with brand objectives 

• Manages personal expenses, follows all policies and required procedures, and documents all franchisee interactions 

• Position expected to be in production facilities 80% (4 days a week) while coaching, assessing and supporting CML owners within their manufacturing environment 

Education/Experience:  

• An unmatched passion for results 

• Bachelor’s Degree or equivalent experience 

• 5+ years of manufacturing and/or restaurant/retail management experience.  QSR experience a plus 

• Food Safety certification such as ServSafe, AIB Food Safety Basics or equivalent 

• Knowledge of donut/bakery production techniques/equipment a plus 

• Ability to interdependently develop strategic and tactical plans. Experience in solving business problems 

• Problem solving skills to remove obstacles, solve problems proactively; conflict resolution, mediation, negotiation and influence. 

• Strong computer skills (Microsoft Excel, Word, PowerPoint, Outlook), auditing and production manufacturing software 

• 3rd shift work and late nights may be required on occasion 

Key Competencies: 

• Strong communication, written and interpersonal skills, with experience presenting to business partners and cross functional teams 

• Problem solving and ability to work through conflict management and influence 

• Ability to work in a fast-paced, team setting 

• Ability to build strong peer/customer relationships and motivate others 

Physical Demands/Working Conditions: 

Position is 20% performed from an internal home office environment and 80% performed in a manufacturing and/or outdoor environment.  Approximately 80% travel will be required in support of the position’s responsibilities.   

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch. While performing this job the employee may be required to lift up to 50 pounds, stand for long periods of time in a restaurant, manufacturing and/or outdoor environment.