The  Manager, Restaurant Technology (Arby's, Back Office) serves as a critical bridge between brand technology, product teams, franchisees, and external technology partners to ensure reliable, scalable, and guest‑centric restaurant technology solutions. This role is accountable for translating strategic technology initiatives into operational execution across a geographically dispersed restaurant footprint, with a strong focus on stability, performance, and continuous improvement. The manager actively gathers and synthesizes feedback from field teams, franchisees, and vendors to inform enhancements that improve restaurant operations and the guest experience.

In our large enterprise environment, this position leads and develops cross‑functional teams while managing vendor relationships, operational processes, and service delivery against defined performance objectives. The role requires strong analytical, communication, and leadership skills to operate effectively in a matrixed organization, influence stakeholders, and resolve issues impacting cost, uptime, and execution. Success in this role is measured by the ability to drive operational discipline, enable scalable growth, and foster a culture of accountability and continuous process improvement across restaurant technology operations.

RESPONSIBILITIES

• Develops, coaches and manages day-to-day operational objectives for the Arby's  team members under their supervision, ensuring high levels of performance success. 
• Provides direct supervision to support individual contributors on the Arby's Back Office team according to established policies and management guidance. Spends a portion of time performing the work of those they supervise. 
• Identifies one or two specific manual processes per year that can be replaced or augmented by AI 
• Defines and helps explain policies, practices and procedures of areas of responsibility to others within the organization. Recommends improvements and changes as appropriate. 
• Performs analysis that requires evaluation of a variety of factors. Follows processes and operational policies. Develops and manages operational initiatives to deliver tactical results. 
• Translates functional plans into operational processes and guides execution. Solves problems of minor complexity. 
• Make decisions that directly impact results and potential costs. 
• Interacts frequently with customers, supervisors, team members, and/or peer professionals. Communicates effectively and presents results and recommendations. 
• Typically manages one discipline within a department and oversees supervisors and/or professionals. 
• Bring a culture of continual process improvement with a focus on secure and scalable solutions, utilizing industry technology such as AI, throughout areas of responsibility. 
• Leads and supports change initiatives to ensure successful and sustained adoption. Serves as a change agent. 
• Oversees day‑to‑day vendor operations and contract performance, ensuring service delivery, issue resolution, and compliance while supporting cost controls and risk management initiatives. 
• Oversees budget execution and financial controls for assigned cost centers, supporting business case development and monitoring capital and operational expenditures to ensure fiscal discipline and alignment with approved plans 
• Create and lead positive partnerships with the brand marketing team, operations team, and shared services organizations. Create assignments (including runbooks) that ensure compliance with the best practices of the brand and the capabilities of the Back Office platforms. Actively help develop best outcomes for brand needs with technology-based solutions. 
• Demonstrate strong operational understanding of BOS hardware, software and integrations such as reporting, payroll, POS, inventory, tablets, etc. 

EXPERIENCE QUALIFICATIONS

• General knowledge and technical understanding of cloud environments, APIs, and system integrations 

• Strong decision-making and negotiation skills 

• Ability to identify and fill gaps and generate innovative ideas that grow market share and improve guest experience 

• Leads team with positive attitude 

• Working knowledge and existing relationships with restaurant industry-leading technology vendors 

• Strong analytical skills, including a thorough understanding of how to interpret franchisee and end-user business needs 

• Demonstrated ability to work in a matrix environment 

• Working knowledge with collaborative product management tools (Ex: JIRA, Confluence, SharePoint, Smartsheet, etc.). 

• Familiarity with Third-Party Delivery systems, applications, and tools from best-in-class providers 

• Strong knowledge of industry tools. Capable of delivering agentic solutions to manual processes. 

• Confident presenter in front of small to medium groups of people both in-person and over video conference 

• Ability to meet deadlines and make sound decisions based on data and stakeholder feedback 

• Expert in Microsoft Office Suite, including but not limited to Excel, Outlook, PowerPoint, and Word 

• Analyze problems and escalate issues promptly for quick resolution 

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.