Manager-Product Management, Payment Solutions
Apply nowAtlanta Georgia
The Manager- Product Management, Payment Solutions will lead a growing team within Inspire Brands Product organization, responsible for the end-to-end product lifecycle across payment channels—spanning in-store, above-store, and digital platforms. This role focuses on unifying our payments strategy across brands and venues, serving as a Center of Excellence (CoE) that supports platform migration efforts and ongoing payment innovation.
As a people leader, this individual will coach and empower PMs to deliver frictionless, guest-centric payment journeys while driving operational excellence, compliance, and innovation. This role reports to the Sr. Manager of Payments and Order Ahead, and collaborates closely across loyalty, on-premise, data, order ahead, and restaurant product teams.
RESPONSIBILITIES
Lead a team of product managers responsible for payment experiences across mobile, web, and in-store environments.
Own and evolve the payment roadmap across brands, aligning with IT OKRs and Inspire’s broader commerce strategy.
Serve as a payments SME across GPM, partnering to shape product standards, platform evolution, and best practices.
Support legacy platform transitions and integration into the Inspire Digital Platform (IDP).
Collaborate cross-functionally with TechOps, Digital Guest Experience (DGE), Restaurant Product, and external vendors to ensure frictionless, guest-centric payment experiences.
Partner with engineering and vendors (e.g., Payment Processors and Gateways) to define requirements, maintain PCI compliance, and drive performance.
Monitor, measure, and improve key metrics across the payments ecosystem, including guest adoption, success rates, and fraud controls.
Identify and test emerging commerce capabilities to drive payment stickiness and innovation (e.g., wearables, geo-payments, pay-by-bank, loyalty-linked checkout).
Ensure support for operational use cases like split payments, stored value, catering, and franchisee needs.
Support change management and rollout strategies in collaboration with TechOps and brand partners.
Coach and develop a high-performing product team, fostering autonomy, accountability, and continuous improvement.
EDUCATION AND EXPERIENCE QUALIFICATIONS
4 year Degree and/or Bachelor’s degree is required, and an advanced degree in business, computer science, or a related field is preferred.
5+ years of product management experience, with 3+ years in payments, fintech, or digital commerce.
1+ years of prior experience leading product teams or mentoring junior PMs
Experience working in QSR, retail, e-commerce, or hospitality industries is a plus.
KNOWLEDGE, SKILLS, OR ABILITIES
Deep expertise in the payments domain, including credit/debit processing, tokenization, stored value, loyalty-linked payments, alternative payments (e.g., PayPal, Apple Pay), and PCI DSS compliance.
Strong working knowledge of point-of-sale (POS) systems and fintech integrations, with hands-on experience navigating complexities across Fiserv, Verifone, Kount, and FreedomPay.
Proven ability to lead multi-brand, multi-channel payment strategies, bridging in-store and digital experiences with a guest- and crew-centric mindset.
Experience working across both above-store and in-store payments, with a holistic understanding of the guest and team member experience.
Strong user-centric mindset, with the ability to coach teams on designing frictionless checkout and payment experiences that drive trust and conversion.
Proficient in data-driven decision-making—defining success metrics, guiding teams in interpreting performance dashboards, and translating insights into product direction.
Experienced in facilitating lean discovery practices, helping teams frame problems, validate opportunities, and align stakeholders on the path forward.
Able to review and elevate user stories and product requirements for clarity, technical feasibility, accessibility, analytics coverage, and operational readiness.
Demonstrated ability to influence cross-functional stakeholders and vendors, balancing product priorities with technical tradeoffs and brand needs.
Comfortable managing external vendor relationships, contracts, SLAs, and integrations to ensure platform integrity and innovation continuity.
A strong people leader with a track record of mentoring and developing PMs, fostering a culture of curiosity, ownership, and delivery excellence.
Familiarity with emerging commerce and payment trends such as subscriptions, pay-by-bank, tap-to-pay, geo/voice ordering, and social commerce.
Highly organized and proactive, with the ability to connect strategic vision to execution and continuously improve systems, tools, and processes.
Strong strategic communication skills, with the ability to tailor messaging for technical, operational, and executive audiences.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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