Do you love analyzing data? Do you want a fast-paced and exciting work environment?  Grab a coffee, let’s chat!

Who We Are-

Dunkin’ is a member of the INSPIRE Brands family and is one of the world’s most recognizable quick service restaurant brands with more than 9,750 franchised restaurants in the United States alone. We are famous for our combination of high-quality coffees, espresso beverages, baked goods, and breakfast sandwiches, served all day with fast and friendly service.

Dunkin’ is a place where we surround ourselves with people we value, to better the products we love by rolling up our sleeves for work that fuels us.  If you have ever wondered what life is like when you work at Dunkin’s Boston Support Center in Canton, imagine there’s free coffee, donuts, and ice cream every day.

What You’ll Be Working On-

The Manager is a key role in successfully transforming the Dunkin’ asset base to the Next Generation (Next Gen) image.  This hire must have a “can do” attitude and be willing to roll up their sleeves to drive the overall remodel process to Next Gen. A strong ability to effectively communicate (both verbally and written) with Dunkin’ Leadership, Franchisee Leadership as well as the Business Consultants and Construction Managers is a must.  To succeed in the role, this hire must be able to actively listen and understand complex processes, while looking for opportunities to simplify.  The position partners collaboratively with cross functional departments including, but not limited to Operating Services, Field Operations, Field Construction, Equipment Services, Contracts, Legal, IT, and Finance and to guide project execution, reduce obstacles to completion, and ensure initiatives meet committed timelines.

The hire must have organizational agility, understanding of basic contract processes and have a propensity to identify process risks early as well as propose solutions to mitigate the risks to ensure successful completion of the project. They may be asked to assist with vendor involvement/support throughout the lifecycle of a project as well as franchisee conversations.

Job includes the following but is not limited to:

• KPI and Ad hoc reporting – create, execute, maintain, and deliver reports and reporting platforms that assess Remodel performance (e.g. remodel forecasting, scheduling, completion data)
• Insight generation – provide data and strategic analysis of the Remodel Process by linking various data sources (e.g., Tango/GDI & Smartsheet platform reporting, Restaurant Information, Restaurant Sales, Field/Franchisee feedback, cross-functional team reports, etc.).
• System improvements – inform and assist in development and maintenance of Remodel process and enhancements through evaluation of reporting, insights, and franchisee/cross-functional feedback.
• Restaurant Operations – learn and understand Dunkin’ restaurant operations and its impact on Dunkin’ NextGen image, including review/approval of remodel and new build store layouts
• Relationship management – develop and maintain strong relationships with key stakeholders and cross-functional partners in the organization
• Minimum of four (4) days a week on-site at Dunkin’s Boston Support Center in Canton, MA
• 10% field-based travel required

What You’ll Need-

• An energetic team player and driven self-starter, with a positive mindset, excellent work ethic and excellent interpersonal skills
• 7+ years restaurant operations management experience preferred
• Strong Financial knowledge, Smartsheet capabilities, and Microsoft Office skills specifically, Excel and Powerpoint
• Excellent communications (verbal & written)
• Experience with franchise-based business models is preferred
• Strong analytical & problem-solving skills to remove obstacles, proactively solving problems
• Capable of delivering results vs. activities; having an action-orientated mindset

Additional Perks (at the Boston Support Center)

• On site fitness gym.
• Casual dress code - jeans every day!
• Endless supply of coffee, ice cream and donuts!

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.