This position will play a key role in shaping and executing national and regional communications and public relations strategies for the Dunkin' Joy in Childhood Foundation. Reporting to and collaborating closely with the Director, this role will oversee the development, management, and distribution of communications to enhance the Foundation’s mission. 

This Manager role will work cross-functionally with Foundation staff, board members, as well as Dunkin’ marketing, PR, partnership teams, volunteers, and agencies to ensure consistent and effective communication to both internal and external audiences. This role will require strong project management skills, as he/she will be responsible for drafting, editing, and curating content, while also identifying new, innovative ways to share the Foundation's impactful stories. 

Preference is given to candidates who can work from our Canton, MA headquarters. 

Communications:  

• In partnership with the team, lead the creation of all internal and external communications including the Foundation’s annual report, quarterly newsletters, as well as Board and employee communications  

• Help establish national and local communications strategies for the Dunkin’ Joy in Childhood Foundation with the support of the Director and national PR agency 

• Support communications strategies for national in-restaurant fundraising activities and campaigns  

• Manage the Foundation website by creating pages, designing layouts, and regularly updating content to ensure current and relevant information  

• Develop social media content plan and oversight of a social media contractor 

• Support in-restaurant campaigns, including drafting comprehensive communications plans, for Dunkin’ Iced Coffee Day, BARK partnership, and the annual month-long icon program. Includes the preparation of internal readiness materials and external communications. 

• Work closely with internal team, Dunkin’ marketing and PR, local agencies, and non-profit partners (hospitals, food banks, etc.) on communication efforts  

• Lead video development and speaking program development for fundraising events 

• Refine existing communication methods and approach with regional field marketing teams and PR agencies 

Public Relations: 

• Support the Foundation’s national PR strategy by collaborating with the Dunkin’ PR team and coordinating with the Foundation’s PR agency to ensure increased awareness of the Foundation’s mission and activities  

• Liaise with local PR agencies to plan Foundation events and celebrations  

• Create turnkey PR toolkits for local PR agency execution of Foundation marketing programs, fundraisers, Signature Program events and grant celebrations  

• Develop and lead creative communications strategies for the Foundation’s national signature programs and regional grant programs  

Content Management:  

• Collaborate with team on the creation of quarterly Board meeting presentations and Annual Meeting presentations 

• Assist in the briefing and development process of all Foundation marketing programs, including content for in-store and out-of-store asset development  

• Develop opportunities for seamless integration of the Foundation into the brand marketing calendar 

• Collaborate with the Dunkin’ brand marketing team on the launch and promotion of major national marketing partnerships as well as regional fundraising and community activations  

• Work with the business analytics team to develop strategic plans that drive Dunkin’ goals and the Foundation mission  

• Oversee social media channels, including Facebook, Instagram, and LinkedIn, including strategy and calendar development  

• A self-starter with the ability to set priorities, multi-task and remain focused within a rigorous, fast-paced and quickly changing environment 

• Exemplary interpersonal, active listening, creative writing, transcribing, and facilitation skills 

• Adept in navigating and managing complex communication and public relations matters 

• Solid project management skills with the ability to stay on track while working on various simultaneous projects 

• Proven track record of successfully introducing and implementing communication programs for external or internal audiences 

• Working knowledge of social media best practices and ability to set a social media strategy/calendar and pivot as needed 

• Ability to navigate ambiguity and resolve conflicts effectively while staying open to constructive feedback for continuous performance improvement 

• Ability to work effectively and collaboratively as a team member with strong relationship management, time management and organizational skills 

• Ability to recognize escalating trends and problem solve potential root causes