The Manager – Credit and Collections will oversee a team to ensure timely and accurate collections, reporting and enforcement of credit policies in accordance with company policies and procedures. Responsibilities will focus on the evaluation / management of risk, improving collections, managing customer credit risk, and supporting cross-functional teams in making data-driven decisions. Ensuing the team’s compliance with U.S. GAAP, internal controls, company policies, and company procedures for accurate and timely reporting.

KEY RESPONSIBILITIES:             

• Oversight of franchisee accounts in Sales Reporting Portal (“SRP”).
• Administer and enforce credit and collections policies and procedures.
• Review and approve weekly reporting for relevant securitizations.
• Review monthly/quarterly analytical analysis over revenue as part of close procedures.
• Supervise Accounts Receivable Analysts and Senior Analysts to ensure integrity of franchisee master data is maintained.
• Review periodic reporting for payment discrepancies to facilitate resolution and accounting treatment.
• Work with/develop reporting to business management of key performance indicators, trends & underlying causes including aging of accounts and bad debt reserve recommendation/analysis.
• Supervise planning/testing/training for system integrations, updates, and maintenance.
• Assist the team in resolving franchisee account discrepancies and disputes.
• Coordinate with Franchise Services, Legal, and FP&A teams to review the set-up for additional billing or credit programs involving franchisees.
• Work closely with the Manager of Collections in the HSC to partner on processes for collections, tracking, follow-ups and teaming across the teams.
• Assist with ad hoc projects and analysis as required.
• Develop and maintain relationships with key stakeholders, such as Treasury, IT, Financial Systems, AP, AR, etc., and provide support as required.
• Identify and evaluate opportunities to improve processes through digitalization, centralization, or automation.

EDUCATION QUALIFICATIONS:

• Bachelor’s degree in Accounting
• Certified Public Accountant or candidate preferred

EXPERIENCE QUALIFICATIONS:

• 5 – 8 years of total experience, minimum.

• Prior experience working in a global accounting support center
• Restaurant franchising or hospitality experience preferred but not required

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:

• Excellent verbal and written communication, active listening, and interpersonal skills.
• Demonstrates a customer focused approach.
• Organized and detail oriented.
• Ability to coordinate / influence action from others to achieve business objectives.
• Experience with Oracle Cloud and/or system implementations or upgrades is a plus.
• Ability to work independently to meet assigned deadlines and make sound decisions.
• Self-sufficient, dependable, and strong ability to multi-task and adapt to shifting priorities.
• Highly proficient in Outlook, Excel and Word.  
• Ability to interpret and analyze data and make recommendations based on findings.
• Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative.

PREFERRED KNOWLEDGE, SKILLS, OR ABILITIES:  Experience with Oracle or other major ERP systems

DIRECT REPORTS:  This position has 5 direct reports.

 

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.