International Field Operations Manager (MEA)

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Dubai Dubai

PURPOSE

The International Field Operations Manager role is responsible for executing the strategies of new market & new licensee/franchisee launch, operations and training development within a designated region This role will work with the regional business and cross-functional teams to develop, evaluate, optimize and drive results for in-restaurant operations and training execution that meets standards at Inspire Brands and drives profitability for our licensees/franchisees. 

RESPONSIBILITIES

New Market Launch -

  •  Lead cross-functional team to launch new brands and new licensees/franchisees within your designated region following brand strategies and standards set forth by Inspire Brands.  
  • Plans and manages all support for operations and training during new market or new licensee/franchisee launches. 

Operations & Training -

  • Evaluate licensee/franchisee operations and training plans within your designated region. Conduct all required audits and market visits in a timely manner and document accordinglyEscalate issues appropriately. 

  • Utilize advanced technologies and LMS platforms to enhance operations and training development in the field.  

  • Monitor and troubleshoot operational and training KPI’sDevelop action plans or provide recognition according to the results. 

Cross-Functional & Administrative -

  • Collaborate with your domestic counterparts, other international functions, and licensee/franchisee teams to drive regional and global initiatives.  

  • Manage personal expenses and follows all policies/procedures and required administrative duties. 

EDUCATION AND EXPERIENCE QUALIFICATIONS

  • Minimum: Bachelors degree or equivalent certification or related field 

  • Minimum 5 years of experience in Restaurant Operations, Training, and Project Management 

    Minimum 2 years of experience in Multi-unit Restaurant Operations or Training 

REQUIRED KNOWLEDGE, SKILLS or ABILITIES 

Global Learning and Development Expertise: 

  • In-depth knowledge of adult learning principles and training methodologies. 

  • Experience in developing and implementing comprehensive training programs on a regional scale. 

Planning and Execution: 

  • Ability to execute learning strategies aligned with organizational goals and market launch plans. 

  • Proficiency in project management, including planning, execution, and evaluation of training initiatives. 

Cross-Cultural Competence: 

  • Strong understanding of diverse cultural dynamics and business practices in international markets. 

  • Ability to adapt training and communication styles to suit various cultural contexts. 

Leadership and Influence: 

  • Demonstrated leadership skills with the ability to influence and motivate others. 

  • Capacity to lead cross-functional teams and collaborate effectively with various stakeholders. 

Analytical and Problem-Solving Skills: 

  • Ability to analyze complex situations, identify learning needs, and develop effective solutions. 

  • Skill in assessing the effectiveness of training programs and making data-driven improvements. 

Language, Communication, and Interpersonal Skills: 

  • Proficiency in English is essential; additional language skills relevant to key markets are highly advantageous. 

  • Excellent verbal and written communication skills, with the ability to clearly convey complex ideas. 

  • Strong interpersonal skills, with a focus on relationship-building and stakeholder engagement. 

Technology Proficiency: 

  • Familiarity with advanced learning technologies and Learning Management Systems (LMS). 

  • Ability to leverage technology to enhance learning experiences and track program effectiveness. 

Budget and Resource Management: 

  • Experience in managing budgets and allocating resources efficiently. 

  • Skill in overseeing financial aspects of training programs, particularly in new market launches. 

Adaptability and Resilience: 

  • Flexibility to adapt to changing business needs and environments. 

  • Resilience in facing challenges and navigating complex market entry scenarios. 

Regulatory Compliance and Brand Alignment: 

  • Knowledge of international regulatory compliance related to training and market launches. 

  • Commitment to upholding brand standards and protecting trademark integrity


 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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Job Details

Job Category

Operations Services

Date Posted

2025-10-03

Job ID

JR37563-Dubai_Support

3 Inspire Brands employee discussing at a table

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