If you have ever wondered what life is like when you work for Inspire Brands, imagine there’s free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also have an office dog, Cooper Dunkin’. He’s a Black Lab / Golden Retriever / Goldendoodle mix who serves as our Chief Joy Officer and Dogs for Joy program ambassador for our Dunkin’ Joy in Childhood Foundation. 

Beyond flexible schedules and other awesome work perks, Inspire is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us. 

SHIFT:
Monday - Thursday 10am-7pm, including one weekend shift from 7am-3:30pm OR
Tuesday - Friday 10am-7pm, including one weekend shift from 7am-3:30pm

RESPONSIBILITIES

• Answering Dunkin', Baskin Robbins and Buffalo Wild Wings customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails.

• Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly.

• Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives

• Ability to multitask using multiple databases to accurately research and respond to inquiries

• Ability to quickly recognize escalating trends and problem solve potential root causes

• Ensure data/report integrity by continuously understanding use of tools and the business needs for information

• Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution

QUALIFICATIONS

• 4-year Degree

• Previous customer service experience

• Demonstrated ability to troubleshoot and problem solve

• Ability to listen, talk, and type simultaneously