The Payments team at Inspire is the quarterback behind the strategy for six world-class restaurant brands, overseeing 2.3Bn transactions annually making up over 70% of systemwide sales. We are impassioned by seeing approval rates rise, seeing a trending chargeback rate well below the industry benchmark on average, and by stopping bad actors in their tracks saving the company millions of lost revenue. Payments is the heart of Inspire. Without it, or with a poorly designed or executed strategy, guests become frustrated by rising declines in the checkout experience, fraud prevails, costs skyrocket, and we don’t get paid for all the hard work that all pieces of the Inspire puzzle do every day.

Joining our team means you are incessantly curious. You challenge the status-quo and every day ask “why?”. It means jumping into a fast-paced environment where no two days are the same. Whether you are interacting directly with franchisees understanding the challenges and successes in their business, compiling and analyzing gift card program budgets, generating regular KPI reporting to tell our story in illustrative and visually compelling ways, or analyzing fraud trends to protect our brands, you are part of a team that is as dynamic and energized as our brands are. If this resonates with you and you’re ready to dive into the world of payments, you may just be our missing puzzle piece. Come and be part of the Payments journey at a restaurant company like no other.

The Senior Fraud Analyst supports the analysis and review of digital, online, and mobile transactions to mitigate fraudulent activity, reduce chargebacks, and enable sales.  The Senior Fraud Analyst will lead the development of fraud models, rules, strategies, and controls to mitigate fraud loss in the e-Commerce and m-Commerce channels, while balancing customer experience and operational or business impacts.  The Senior Fraud Analyst will do this primarily by working with our fraud mitigation tool, developing and refining rules to accept or decline transactions. The Senior Fraud Analyst will also work to identify and mitigate loyalty program fraud, digital coupon fraud and abuse, and other frauds through a variety of means and methods.

RESPONSIBILITIES

• Analyze fraud tool rule performance and prepare recommendations to improve rule performance and fraud mitigation strategies
• Develop, refine, and implement strong policies and strategic programs to understand the risk, mitigate loss, and support revenue growth in Inspire Brands digital channels and products
• Analyze mobile and online transactions while investigating suspicious attributes such as previous order history, velocity, geolocation, device data, etc. 
• Develop a clear understanding of the overall e-commerce business strategy of Inspire Brands including mobile and digital landscapes, and be able to integrate that strategy into our fraud mitigation plans and processes
• Analyze and review key business metrics (chargeback rates, decline/conversion rates, total loss, exposure, etc.) through a variety of interfaces in order to prepare weekly analysis & reporting
• Possesses deep understanding and knowledge of e-commerce fraud, fraud prevention concepts, practices, and procedures
• Network with others across the industry and collect industry data to set benchmarks and to measure success of various actions taken to prevent fraud
• Seeks continuous improvement to processes and procedures by proposing policy changes and process improvements and develops and implements modifications in collaboration with the Manager, Digital Fraud
• Establish credibility through respectful, thoughtful interactions, attention to detail, professional integrity, and excellent financial insight
• Assists in issue resolution with IT staff and external consultants
• Actively manages external processing vendors

EDUCATION & QUALIFICATIONS

• 4-Year Degree in Business or equivalent job experience required
• 2+ years' experience in CNP fraud prevention, online, digital, mobile transactions required. Experience with online retailer or service provider preferred

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Intermediate to advanced knowledge of Microsoft Excel, PowerPoint and Word
• Successful track record in digital/mobile/web and electronic payments environments
• Ability to effectively manage department/corporate projects
• Can think like a fraudster and identify risks, exploits, and points of attack, then find ways to block or mitigate them
• Experience with Kount, Cybersource, Accertify, or other fraud mitigation tools preferred
• Excellent understanding of an e-Commerce environment and the overall online shopping process, particularly mobile and digital
• Expected to build strong relationships with industry peers in order to determine best practices
• Strong communication skills - oral and written
• Experience in delivering presentations, reports and analytical findings/assessments to various levels of an organization
• Experience working with cross-functional departments in a business environment. Retail or QSR business environment preferred
• Motivated individual with excellent customer service, interpersonal and verbal and written communication skills
• Ability to work effectively in a high volume fast paced environment.
• Strong problem-solving skills with the ability to manage multiple projects/tasks and meet deadlines
• Aptitude for learning new systems
• SQL knowledge/experience is a plus

DIRECT REPORTS:  This position has no direct reports

 

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.