Franchise Business Consultants are responsible for an assigned portfolio of Franchisees for Buffalo Wild Wings (BWW). They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Franchise Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. This individual will be a role model in the organization by exhibiting behaviors to achieve expected results, while consistently demonstrating the company’s core values.

• Candidate must reside in the West Division, USA.
• Candidate must be located near a major airport hub.
• Relocation assistance unavailable.

RESPONSIBILITIES

• Achieve the operations and business performance goals and metrics for portfolio of Franchisees, as set by Director of Franchise Operations & Vice President of Franchise Operations
• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
• Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience
• Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
• Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress.
• Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings.
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safeand consistent brand experience, same-store growth, and preparations for unit growth.

• Participate and work “as needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.
• Monitor and support the execution of local, DMA and regional marketing plans.
• Perform restaurant evaluations in assigned territory.
• Partner with Field Training Team to coordinate training support to the franchisee.
• Ensure the effective use of G&A expenses within parameters set by Director of Franchise Operations.
• Complete all responsible administrative functions and requirements of the position in a timely manner.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• General knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures and computer operations
• Good oral and written communication and interpersonal skills
• Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision.
• Must be able to build credibility and trusting relationships with internal and external stakeholders.
• Able to develop and execute plans to drive results.
• Able to use data to inform decisions.
• Able to bring people together to solve problems.
• Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities.
• Curious with a desire for continuous learning

PREFERRED KNOWLEDGE, SKILLS & ABILITIES

• Thorough understanding and knowledge of restaurant operations
• Sound business and financial acumen.
• Skilled at consultation and strategic coaching
• Compliance orientation
• Big-picture orientation
• Innovation and creativity