RESPONSIBILITIES

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader
• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments
• Align priority areas with Franchisee to drive the business in sales, profitability, and network growth, while delivering a safe and consistent brand experience
• Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments
• Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans
• Interpret data to provide coaching and recommendations on priorities for Franchisee to address
• Follow up on Franchisee commitments and monitor data to check progress
• Support Franchisees in understanding the processes for remodeling and building new restaurants
• Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications
• Provide support during all remodel and new store openings
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth
• Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts
• Monitor and support the execution of local, DMA and regional marketing plans
• Perform evaluations on restaurants as needed based on the Franchisee Business Review process or other indicators
• Partner with Field Training Team to coordinate training support to the franchisee
• Ensure the effective use of G&A expenses within parameters set by regional leads
• Complete all responsible administrative functions and requirements of the position in a timely manner

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Minimum High School or GED
• Preferred 4 Year / Bachelor’s Degree or equivalent
• Preferred Minimum – 5 years in supervisory management or district level multi-unit operations
• Prior leadership experience

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Good oral and written communication and interpersonal skills
• Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision
• Must be able to build credibility and trusting relationships with internal and external stakeholders
• Able to develop and execute plans to drive results
• Able to use data to inform decisions
• Able to bring people together to solve problems
• Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
• Curious with a desire for continuous learning
• Thorough understanding and knowledge of restaurant operations
• Sound business and financial acumen
• Skilled at consultation and strategic coaching
• Compliance orientation
• Big-picture orientation
• Innovation and creativity

Employees (and their families) may elect to be covered by medical, dental, vision, and basic life insurance, and can enroll in our company’s 401K plan. Employees receive a PTO plan plus up to 13 paid holidays throughout the calendar year and are eligible to participate in the company bonus program. 

We anticipate accepting applications until 10/1/2025

Salary: $89,000 - $189,000 per year 

The salary range above represents the low and high end of the salary range for this position.  Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. 

Imagine a place where all day long people talk about ice cream, eat ice cream, and even dream ice cream. That’s us. That’s Baskin-Robbins. Now, image a place where you can work with ice cream. Even Sweeter.   

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.