The Director, Restaurant Performance will lead the strategy, implementation, and management of restaurant systems and standards, technology solutions and equipment that drive efficiency, enhance guest experience, and optimize restaurant operations. The position is focused on driving, innovating and leveraging technology to streamline operations execution, maximizing labor efficiency and increasing profitability for Arby’s restaurants. 

They will be responsible for maintaining close working relationships with IT, Marketing, Learning, OI, Commercial Services, Supply Chain, Field and Franchisee Leadership to align strategy and priorities for the team and their projects.

RESPONSIBILITIES  

Restaurant Design & Standards

• Create and refine restaurant design and layout standards to optimize operational efficiency and customer experience.
• Ensure compliance with brand guidelines, safety regulations, and industry best practices.
• Design kitchen and front-of-house layouts that improve service flow, employee productivity, and guest experience.
• Lead the development and iteration of prototype store layouts for new builds and remodels.
• Standardize equipment packages and specifications to streamline purchasing and installation.

Technology & Equipment Strategy

• Develop and execute a strategic roadmap for restaurant technology and equipment, aligning with business objectives.
• Research and evaluate emerging technologies and equipment to enhance operational efficiency and guest experience.
• Partner with vendors and internal stakeholders to implement best-in-class solutions.

Restaurant Technology Implementation & Support

• Oversee the deployment and optimization of POS systems, digital ordering platforms, kitchen display systems (KDS), and payment technologies.
• Ensure the integration of restaurant technology with enterprise systems, loyalty programs, and third-party delivery platforms.
• Lead troubleshooting, system updates, and vendor relationships to minimize downtime and optimize performance.

Restaurant Equipment Management

• Manage the selection, procurement, and maintenance of kitchen and restaurant equipment, ensuring cost-effectiveness and compliance with industry standards.
• Work closely with operations teams to assess equipment needs and ensure proper training for team members.
• Develop preventative maintenance programs to extend equipment lifespan and reduce repair costs.

Guest & Team Member Experience

• Develop and implement strategies to enhance guest satisfaction.
• Oversee guest experience programs and initiatives.
• Analyze feedback data to enhance overall experiences.
• Drive key metrics related to guest and employee satisfaction.

EDUCATION & EXPERIENCE QUALIFICATIONS

Minimum: 4+yr degree or or equivalent experience

Minimum: 10+ years of operations experience working within a franchise organization.

Minimum: 5+ years of experience in a leadership role, managing people and processes

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Self-starter who performs well in a fast-paced environment
• Uses entrepreneurial approach towards new initiatives and problem solving
• Operations expert with strong execution skills to achieve business results
• Possesses the ability to influence franchisees to align on and support the systemic benefits of programs and projects to advance the business.
• Demonstrated ability to manage multiple work streams for on-time delivery 
• Organizational leader with the ability to succeed and influence in a collaborative, matrixed, and cross-functional organization
• Possesses strong communication skills, and the ability effectively adapts messages to a variety of audiences, ranging from Senior Management to franchisees and their teams.
• Ability to select, engage, manage, and develop a best-in-class team

 

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.