Director - Operations (Vromo)
Apply nowAtlanta Georgia
The Director of Operations- Vromo will play a pivotal role in driving the company’s growth and operational success during a critical expansion phase with Inspire Brands. This role will oversee Product Strategy, Operations, and Technical Support, ensuring seamless rollout and adoption of our solution across major restaurant brands. The Director will work closely with the CEO and CTO to translate strategic vision into actionable plans, enabling the company to scale while maintaining an exceptional level of reliability and restaurant satisfaction.
KEY RESPONSIBILITIES
Product Strategy
Define and execute the product roadmap in collaboration with the CEO
Align product development with the needs of enterprise restaurant brands driving increased adoption
Develop a suite of self-service tools to empower restaurants and brands and to reduce their reliance on support teams
Monitor product performance and identify opportunities for innovation and optimization
Operations
Design and implement operational processes to support high-volume deployments and scalability
Ensure product positioning supports growth objectives
Oversee financial planning, budgeting, and resource allocation in partnership with the finance team. Ensure our operational cost per order is achieving greater efficiency
Collaborate with senior operations counterparts representing the various brands within the Inspire family
Establish KPIs and reporting frameworks to track performance across product, support, and operations
Technical Support
Build and manage a high-performing technical support team capable of supporting large restaurant brands and systematically reducing the dependency on the engineering resource
Develop processes to ensure timely and effective resolution of issues for clients managing thousands of drivers.
Implement tools and systems to improve support efficiency and stakeholder satisfaction
Monitor support metrics and continuously optimize for better outcomes
EDUCATION
Minimum: 4 yr degree
EXPERIENCE QUALIFICATIONS
Minimum: 10+ yrs in related fields
REQUIRED KNOWLEDGE, SKILLS or ABIILITIES
Proven experience in a senior leadership role within a B2B SaaS or enterprise software company.
Strong understanding of product strategy, operations, and technical support for large-scale deployments.
Demonstrated ability to scale operations in a high-growth environment.
Excellent leadership, communication, and stakeholder management skills
Analytical mindset with experience in data-driven decision-making
Familiarity with agile methodologies and modern software development practices
Experience with SaaS metrics and subscription-based business models
Knowledge of enterprise onboarding and customer success frameworks
Ability to thrive in a fast-paced, entrepreneurial environment
TRAVEL
Some international travel required
DIRECT REPORTS
4 Direct Reports
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Job Details
Job Category
Technology
Date Posted
2026-02-13
Pay Range
Job ID
JR39258-Atlanta_Support
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