The Senior Analyst – Credit and Collections will ensure timely and accurate collections, reporting and enforcement of credit policies in accordance with company policies and procedures. Responsibilities will focus on the evaluation / management of risk, monitoring customer payment performance and engagement with both internal and franchisee contacts to proactively identify & resolve issues that impede performance. Ensure compliance with U.S. GAAP, internal controls, company policies, and company procedures for accurate and timely reporting.

KEY RESPONSIBILITIES:             

• Maintain franchisee accounts in Sales Reporting Portal (“SRP”).
• Administer and enforce credit and collections policies and procedures.
• Analyze weekly reporting for relevant securitizations.
• Review and analyze accounts to determine reasons for non / slow payment.
• Perform monthly/quarterly analytical reviews over revenue as part of close procedures.
• Make franchisee calls to proactively assist in paying invoices as necessary.
• Escalate potential franchisee issues in a timely manner.
• Coordinate with Accounts Receivable Analysts to ensure integrity of franchisee master data is maintained.
• Prepare periodic reporting for payment discrepancies to facilitate resolution and accounting treatment.
• Provide reporting to business management of key performance indicators, trends & underlying causes including aging of accounts and bad debt reserve recommendation/analysis.
• Participate in planning/testing/training for system integrations, updates, and maintenance.
• Research and resolve franchisee account discrepancies and disputes.
• Work with Franchise Services, Legal, and FP&A teams to understand and proactively set-up any additional billing or credit programs involving franchisees.
• Assist with ad hoc projects and analysis as required.
• Develop and maintain relationships with key stakeholders, such as Treasury, IT, Financial Systems, AP, AR, etc., and provide support as required.
• Identify and evaluate opportunities to improve processes through digitalization, centralization, or automation.

EDUCATION QUALIFICATIONS:

• Bachelor’s degree in Accounting
• Certified Public Accountant or candidate preferred

EXPERIENCE QUALIFICATIONS:

• 3 – 5 years of total experience, minimum.

• Prior experience working in a global accounting support center
• Restaurant franchising or hospitality experience preferred but not required

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:

• Excellent verbal and written communication, active listening, and interpersonal skills.
• Demonstrates a customer focused approach.
• Organized and detail oriented.
• Ability to coordinate / influence action from others to achieve business objectives.
• Experience with Oracle Cloud and/or system implementations or upgrades is a plus.
• Ability to work independently to meet assigned deadlines and make sound decisions.
• Self-sufficient, dependable, and strong ability to multi-task and adapt to shifting priorities.
• Highly proficient in Outlook, Excel and Word.  
• Ability to interpret and analyze data and make recommendations based on findings.
• Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative.

PREFERRED KNOWLEDGE, SKILLS, OR ABILITIES:  Experience with Oracle or other major ERP systems

 

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.