This role plays a vital part in delivering high-impact training programs that support successful new restaurant openings, franchise growth, and national training initiatives. Through strategic coordination and a commitment to innovation, this position ensures operational excellence and sustainable growth for new franchisees.

The role is responsible for managing the efficiency of training and onboarding operations, overseeing critical functions such as learner registration, payment processing, scheduling, and production of training materials. Additionally, this role will lead continuous improvement initiatives—enhancing workflows, optimizing tools, and proposing innovative solutions to elevate the experience for both learners and facilitators. 

Location:
Hybrid – Remote and on-site at the Boston Support Center in Canton, MA

RESPONSIBILITIES

Program Governance & Communication

• Support the governance and operational structure of training programs.
• Serve as the primary point of contact for learners and facilitators, ensuring timely and effective communication.
• Create and maintain learning program support documents, including Participant Agreements, Host Agreements, and Welcome Guides.

Program Registration & Scheduling

• Develop and manage registration and communication processes for learning programs, including restaurant assignments, learner experience, cycle scheduling, payment collection, and all related activities.
• Administer and continuously improve the registration process, including Certified Training Restaurant tracking, learner enrollment, payments, and integration with learning systems.
• Serve as LMS administrator for learning programs—managing class setup, maintenance, assessments, and reporting in collaboration with Learning Technology teams.
• Partner with Learning Program Manager, field teams, and host franchisees to support the training certification process and ensure consistent execution of learning programs across training locations.

Vendor & Materials Management

• Act as the primary liaison for vendors providing materials and supplies for learning programs.
• Monitor inventory levels, coordinate batch printing, and manage procurement to ensure timely delivery of training materials.
• Manage the learning programs budget related to materials, products, and supplies.

Field & Operations Support

• Ensure a consistent and effective learning experience for field team members and franchisee learners.
• Provide support for virtual instructor-led (VILT) and in-person instructor-led (ILT) training sessions as needed.
• Partner with Field Training Managers to support restaurant openings, capturing insights to inform and improve future learning experiences.
• Collaborate with the Manufacturing team on the administration of Central Manufacturing Location (CML) Production Curriculum.

Learning Design & Logistics

• Collaborate with Learning Design and Documentation teams, cross-functional partners, and vendors to maintain and update learning materials (e.g., learning material job aids, NRO kits) in alignment with new processes and procedures.
• Lead logistics for national franchisee and operations training initiatives—including site coordination, enrollment tracking, communication, issue resolution, and end-to-end material management.
• Support video shoots and other media projects by procuring necessary materials and coordinating logistics.
• Conduct pre-launch course testing and make minor content revisions as needed.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Associate or Bachelor’s degree
• And/or equivalent experience with restaurant and/or administrative support with Training, Human Resources, or development
• 4+ year of experience in administrative support work, planning, class scheduling, etc.

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Adaptable and responsive in a fast-paced, deadline-driven, and customer-focused environment
• Highly motivated self-starter, strong work ethic, enthusiastic “can-do” attitude and eagerness to take ownership of job responsibilities and help the larger team, as necessary
• Highly organized; able to keep track of, and prioritize, many time-sensitive tasks and change gears as priorities shift
• Outstanding communication skills, both written and oral, including exceptional attention to detail
• Very strong interpersonal skills and ability to collaborate effectively across all levels of the organization, including franchisees
• Proactive in identifying opportunities for process improvement, desire to go above and beyond duties of role
• 3 plus years of training, and/or administrative support
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
• Experience with Smartsheet
• Adobe Learning Manager, Cornerstone experience preferred
• Experience with any Learning Management System (LMS) preferred
• Restaurant or retail experience preferred
• Travel: As needed

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.